Frequently Asked Questions

You must be at least 18 years of age, or the higher minimum required by the operator's licence jurisdiction, to register and play at y9998. This is a strict requirement with no exceptions. Age is verified during KYC using a government-issued document such as a Pakistani CNIC, passport or driving licence. Accounts found to belong to minors are closed immediately and any deposited funds are returned.

No. Each individual is permitted to hold exactly one registered account at y9998. Duplicate accounts are a breach of our Terms & Conditions. If a second account is detected, both accounts may be suspended, bonuses forfeited and funds held pending investigation. If you have accidentally created a duplicate, contact support immediately via live chat or email at [email protected] to have the duplicate removed.

KYC verification typically requires a government-issued photo ID — your Pakistani National Identity Card (CNIC), passport or driving licence — and a proof of address dated within the last three months. A utility bill, bank statement from HBL, UBL, Meezan Bank or Bank Alfalah, or a similar official document is usually accepted. KYC must be completed before your first withdrawal can be processed.

On the login screen, click "Forgot Password?" and enter the email address linked to your y9998 account. You will receive a password reset link within a few minutes. If the email does not arrive, check your spam folder. If you no longer have access to your registered email, contact our support team via live chat and complete the identity verification process to regain access.

You can request permanent account closure at any time by contacting our support team via live chat or at [email protected]. Requests made for responsible gambling reasons — such as problem gambling — are treated as self-exclusion and take effect immediately. Any real-money balance remaining in the account is returned to your original deposit method following successful identity verification and applicable AML checks.

The payment methods available in the y9998 cashier depend on current availability and your location. Familiar Pakistani options — such as Easypaisa, JazzCash and Raast — as well as bank transfers via institutions like HBL, UBL, Meezan Bank and Bank Alfalah may appear as options. Please note: listing these names does not mean those providers endorse or support gambling transactions. Always check the live cashier for available methods at the time of deposit.

Minimum deposit amounts vary by payment method and are displayed in PKR directly in the cashier at the time you select your chosen method. There is no single universal minimum across all methods. We recommend checking the cashier for the current minimum, as these figures are subject to periodic review and may change based on payment provider requirements or platform policy updates.

Withdrawal processing times depend on the method chosen and whether KYC verification has been completed. Once your identity is verified and no additional due diligence checks are required, most withdrawals are processed within 24 to 72 hours on y9998's side. The time for funds to appear in your account depends on your payment provider. Withdrawal requests during weekends or public holidays in Pakistan may experience slight delays.

Withdrawals may be delayed if KYC documents are pending verification, if the withdrawal triggers an AML (anti-money laundering) review, or if active wagering requirements on bonus funds have not yet been met. If your withdrawal has been on hold for longer than expected, contact the y9998 support team via live chat and quote your withdrawal reference number. Our team will provide a status update as quickly as possible.

Yes. y9998 displays account balances, transaction amounts, deposit limits and withdrawal figures in Pakistani Rupees (PKR) to make the experience straightforward for Pakistani players. If your payment instrument processes in a different base currency, conversion happens at the rate applied by your payment provider at the time of the transaction. y9998 does not guarantee a specific exchange rate or accept liability for currency conversion losses.

y9998 covers a broad range of gaming categories including sports betting, live dealer casino (baccarat, roulette, blackjack), slot games, crash games and instant-win formats. The sportsbook covers major events popular with Pakistani fans — cricket (PSL, T20 internationals, ICC tournaments), football, UFC and more. The full game library is accessible after account registration.

Yes. The y9998 sportsbook offers markets on Pakistan cricket — including PSL T20 matches, international Test series and ICC tournaments such as the Cricket World Cup and T20 World Cup. A range of bet types are available across these events including match winner, top run-scorer, total sixes and in-play live betting on selected matches. Market availability depends on the event and current schedule.

Live dealer games stream real dealers from dedicated studios in real time. You place bets via the on-screen interface while watching the game unfold live — the dealer deals actual cards or spins a real roulette wheel. A stable internet connection is recommended for the best experience. Games run around the clock so players across Karachi, Lahore, Islamabad and other cities can join at any hour.

Crash games feature a multiplier that rises from 1x upward — your goal is to cash out before the multiplier crashes to zero. You place a bet in PKR at the start of each round, watch the multiplier climb, and press "Cash Out" whenever you decide. The longer you wait, the higher the potential win — but if the crash hits before you cash out, your stake is lost. Each round is independently determined and provably fair.

Yes. y9998 is built with a mobile-first layout, meaning the platform is fully optimised for smartphones and tablets running Android and iOS. There is no need to download a separate app — the mobile browser experience is designed to deliver the same full game catalogue and account functions available on desktop. A stable connection (4G/LTE or Wi-Fi) is recommended for live dealer and in-play sports betting.

If your connection drops mid-session, any wager already placed and accepted by the server is recorded and will be settled according to the actual outcome once the round or event concludes. For sports bets, your stake remains active in accordance with the bet's terms. For live casino and slots, the game engine on y9998's servers continues independently. Reconnect as soon as possible to see the result. Contact support if you believe a disconnection caused an incorrect outcome.

y9998 offers a welcome bonus for new registrations, details of which are shown in the promotions section at the time you sign up. Welcome offers typically involve a deposit match or free bets credited in PKR. Specific terms — including the minimum qualifying deposit, wagering requirement and expiry period — are stated in the individual promotion's terms. Always read those terms before claiming any bonus.

A wagering requirement (also called a rollover or playthrough) means your bonus funds must be bet a specified number of times before any winnings generated from those funds can be withdrawn. For example, a 20x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 20,000 in qualifying bets before the bonus converts to withdrawable funds. Game contribution rates vary — slots typically contribute 100%, while certain table games may contribute less.

No. Bonus funds cannot be withdrawn directly — they must first be wagered the required number of times as stated in the promotion's specific terms. In addition, many bonuses carry a maximum cash-out cap that limits how much of your bonus-generated winnings can be withdrawn. Real-money funds deposited by you that are separate from bonus funds are not subject to wagering requirements and can be withdrawn at any time (subject to standard KYC and AML checks).

Yes, all y9998 bonuses have an expiry period that is stated in the individual promotion's terms — commonly 7, 14 or 30 days from the date of activation. If the wagering requirement is not met before the expiry date, the bonus balance and any winnings accumulated from bonus funds are automatically forfeited. Your real-money balance is unaffected. Set a reminder when you activate a bonus so you're aware of the deadline.

Bonuses may be cancelled if y9998 detects activity that violates the promotion's terms — such as placing bets above the maximum bonus bet limit, wagering on excluded games, or patterns consistent with bonus abuse. Bonuses may also be removed if a duplicate account is detected or if KYC verification reveals that the player is ineligible for the promotion. If you believe a bonus was removed in error, contact support with your account details.

y9998 uses TLS/SSL encryption for all data transmitted between your device and our servers. Passwords are stored using industry-standard hashing algorithms — they are never stored in plain text. Access to player data is restricted to authorised personnel on a need-to-know basis. We also offer two-factor authentication (2FA) options for additional account security. For full details, see our Privacy Policy.

y9998 provides deposit limits, loss limits, session time limits, reality checks (periodic pop-ups showing your session duration and net balance in PKR), cooling-off periods and self-exclusion. All of these tools are available directly within your account settings. Limits can be decreased immediately; increases take effect after a mandatory cooling-off period. Self-exclusion can also be activated instantly by contacting support. Full details are on our Responsible Gambling page.

Log into your account and navigate to the Responsible Gambling section within Account Settings. Select Deposit Limits and choose whether you want a daily, weekly or monthly cap. Enter the maximum PKR amount you wish to allow per period and confirm. The limit takes effect immediately. To increase a limit, the new amount will only become active after a cooling-off period — this delay is intentional to prevent impulsive decisions.

Self-exclusion can be activated from the Responsible Gambling section in your account settings — choose from a 6-month, 1-year or permanent exclusion. If you need it done immediately, contact support via live chat or email at [email protected] and our team will close the account right away. Permanent self-exclusion cannot be reversed. Any real-money balance is returned following identity verification once the exclusion is active.

Gambling is subject to significant restrictions in Pakistan under the Prevention of Gambling Act 1977 and applicable provincial legislation. y9998 does not hold a Pakistani gambling licence and does not claim authorisation from any Pakistani government body, the PTA, the State Bank of Pakistan or any other Pakistani authority. Nothing on this platform constitutes legal advice. Players are solely responsible for determining whether accessing an online gaming platform is lawful in their jurisdiction before participating.

If gambling feels out of control, act immediately — do not wait. Contact y9998 support via live chat or at [email protected] to activate self-exclusion right now. Beyond the platform, qualified mental health and addiction counsellors operate in major Pakistani cities including Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar. Internationally, organisations such as GamCare and Gamblers Anonymous offer English-language self-help resources and helpline support accessible online.